Privacy Policy
This Privacy Policy describes how and why GETDGN ("Company", "we", "us", or "our") collects, stores, uses, and protects your information when you use our services.
Last updated: June 10, 2025
1. What Information Do We Collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide when you register on our Service, participate in raffles and tournaments, connect gaming platform accounts, or contact support.
This information may include: username, email address, linked social profiles (such as Discord, Kick, Google), wallet identifiers for prize fulfillment, and communication preferences. We do not store sensitive payment card details directly on our servers.
Information automatically collected
When you access our platform, our servers automatically log technical information such as IP address, browser type, device characteristics, operating system, referring URLs, and interaction timestamps. This data is utilized strictly for system security, fraud detection, and performance analytics.
2. How Do We Process Your Information?
We process your information for a variety of legitimate operational reasons, including:
- To facilitate account creation, authentication, and session management.
- To track leaderboard wagers, tournament scores, and raffle eligibility.
- To deliver shop items, digital gifts, and reward redemptions.
- To maintain platform security, prevent sybil attacks, multi-accounting, and fraudulent activity.
- To respond to user inquiries and provide customer support.
3. Legal Bases for Processing
We only process your personal information when we have a valid legal basis under applicable law (such as GDPR, UK GDPR, and CCPA):
- Consent: Where you have given explicit consent for specific features.
- Contractual Necessity: To deliver tournament services and rewards as requested.
- Legitimate Interests: To protect platform integrity, prevent abuse, and optimize user experience.
- Legal Obligations: Compliance with legal and regulatory mandates.
4. When and With Whom Do We Share Information?
We do not sell your personal data. We may share limited data with authorized third-party service providers (such as hosting infrastructure, analytics, and security monitoring tools) strictly to operate the Service.
5. Cookies and Tracking Technologies
We use authentication tokens, local storage, and essential cookies to maintain your login session and theme preferences. You can adjust your browser settings to reject cookies, though certain features of the platform may not function as intended without them.
6. Data Security and Retention
We implement industry-standard encryption, firewalls, and access controls designed to protect your personal data. We retain personal information only for as long as necessary to fulfill service commitments or comply with regulatory requirements.
7. Protection of Minors
Our services are exclusively intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we discover that a minor has registered, the account will be promptly terminated.
8. Your Privacy Rights
Depending on your jurisdiction (such as the EEA, UK, Canada, or California), you may have the right to request access to, rectification of, or deletion of your personal data, as well as the right to data portability and the restriction of processing.
To exercise any of these rights, please contact us at support@getdgn.com.
9. Contact Us
If you have questions or feedback regarding this Privacy Policy, you may contact our privacy team at:
Email: support@getdgn.com
